FAQ
What payment methods do you offer?
To pay for your order you can choose from the following payment methods: Paypal, bank transfer, credit card & ……
Once you have entered your details at checkout, all payment methods available for your region will be displayed.
How can I change my order?
You can change or update your order as long as it has not been packed and/or shipped.
Simply send us an email to hello@studiobumbuli.com with your order number and we will do our best to accommodate any changes.
How do your gift vouchers work?
Our gift voucher is a digital gift card sent by email with a personal code to use at the checkout of our online store.
You can either send it to yourself and/or print it out. Or you can enter the email address of the person you want to get the gift voucher for and we will send it automatically.
There are no additional processing fees. This means that as long as you only buy the gift card, shipping is free worldwide.
The gift card amount is only valid for products and cannot be exchanged for cash.
How do I find the right size?
To make this assessment easier for you, we provide the age information for each product per size. In addition, we try to provide relevant information about the fit for each product on the respective product page. There is also a product-specific size chart that can also help.
If your child is currently between two sizes, we recommend choosing the larger size, as children usually grow quickly and the garment can be worn for longer.
If you have any further questions, please send us an email to hello@studiiobumbuli.com. We're happy to help!
What should I keep in mind when washing your clothes?
Please note the care instructions on the respective product page or on the care label. All important information is stored there. If there is no longer a care label on the item of clothing and you can no longer find the product on our website, just contact us by email!
Will the clothes shrink after washing?
Yes, organic cotton shrinks slightly after washing. Please note that a shrinkage of 3-5% is normal. To minimize this, the fabrics are pre-washed.
You can avoid excessive shrinkage by not washing above 30 degrees, not using a tumble dryer and not spinning the clothes too hard.
Shipping & Returns
How much is the shipping?
This depends on your location and your order amount. You can find all the information here .
I ordered something from you - when will my order be shipped?
We usually ship all orders within 48 hours.
If you ordered from Germany, you can receive your order within 2 days.
In the EU it takes about 4-5 working days and in the rest of the world 5 days or more.
Please also note that there may be delays on Sundays and public holidays.
I would like to return something - how do I do that?
You can find all information about returns here.
Are returns free for me?
No, the return costs must be borne by the customer.
However, we will refund the cost of the first shipping if the entire order is returned. For more information, please read our return policy carefully.
Can I exchange a product for a different size?
Of course. Please send us your request by email to hello@studiobumbuli.com and we will get in touch with you.
What can I do if a product arrives damaged?
We check every item before it is sent to you, but errors can still occur.
If the product is faulty, please send an email to hello@studiobumbuli.com and attach a picture of the faulty product. We will get back to you as soon as possible and find a solution.