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Terms of service

§1 Scope & Consumer Information

We (studio bumbuli, Inh. Marion Wenzel) execute your order according to our terms and conditions valid at the time of order. The AGB of studio bumbuli, Inh. Marion Wenzel (we) in its current version are available on our website under the heading "AGB". For the entire business relationship, our AGBs apply exclusively.

The German language is the language of negotiation and contract. The following terms and conditions also apply exclusively to all foreign business transactions. This choice of law applies to consumers, whereas only provided that the protection granted by compulsory provisions of the law of the state, where the consumer maintains his or her place of habitual abode, is not revoked. The applicability of the UN Convention on Contracts for the International Sale of Goods is excluded.

Your contract and order data as well as the text of the contract will be stored by us, direct access is not possible for security reasons. However, you have the possibility to log in on our homepage with your user name and your password during the ordering process, and thus to access your profile, your address, and edit it if necessary. Your personal access data is intended only for you and must not be disclosed to third parties.

During the ordering process on our homepage, before you click on "Pay now", you have the possibility to recognize and correct input errors before submitting the contract declaration by clicking on the button "Review Order".

§2 Registration

Registration is only permitted for natural persons and partnerships as well as legal entities with unlimited legal capacity. Minors may not register. The registration of a legal entity may only be carried out by a natural person authorised to represent the legal entity, who must be named.

When completing the registration application, you must give true, accurate, current and complete information as prompted by the registration forms. In the event of incomplete registration of member accounts or in the event of untrustworthy or incorrect information, we reserve the right to refuse a member's registration, to cancel it immediately or to delete the member account after a reasonable period of time.

You can delete your member account at any time. Please refer to our privacy policy for questions regarding the storage of data beyond the period of membership.

§3 Conclusion of contract

Our offers are subject to change and non-binding. In this respect, the presentation on our websites does not represent a legally binding offer. You can order from us via our homepage (Internet). When ordering via our homepage, you make a binding offer to conclude a purchase contract for the desired goods by clicking the button "Pay now". We are entitled to accept your offer within 14 calendar days by sending a confirmation of contract (by post or e-mail) and by executing the order. If your offer is not accepted by us within 14 calendar days, the offer will be deemed rejected. No contract of sale is concluded for products that are not listed in the order confirmation.

§4 Delivery

We deliver goods in stock within 1-5 working days after your order via DHL GO GREEN. For shipments outside the Federal Republic of Germany and within the EU, delivery regularly takes 5-14 working days for available goods. For shipments outside the EU and to non-European countries, the delivery time depends on the shipping method (air mail / land / sea) and the recipient's location. Extended delivery times may occur during our summer or winter break. This will be visibly marked in the upper part of the website (Announcement Bar).

If you order a product that was not available according to the article description and we are not supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case we will inform you immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or you do not wish to receive a comparable product, we will immediately refund any payments already made. Also in this case you have the right to withdraw from the contract.

We shall be entitled to make partial deliveries or render partial services, provided that this does not unreasonably prejudice any conflicting interests. If a partial delivery is made, we will of course bear the additional shipping costs. No further costs arise for you.

The delivery time will be extended appropriately if the delivery is affected by force majeure. Force majeure shall in particular include subsequent material procurement difficulties, riots, strikes, lock-outs, operational disruptions, fire, natural disasters, transport obstructions, changes in legal regulations, official measures or ordinances or the occurrence of other unforeseeable events which are beyond our control and which, from an objective point of view, have not been caused by our fault. Should one of the above-mentioned cases occur, we will inform you immediately. If the obstacle to performance in the above-mentioned cases persists for longer than four weeks, you are entitled to withdraw from the contract. In this case, there are no further claims, in particular for damages. This does not apply in cases of intent or gross negligence, in the case of warranties or in the case of violation of essential contractual obligations due to simple negligence or if liability is mandatory for legal reasons in the case of contract-typical foreseeable damages.

§5 Right of withdrawal

Consumers have a statutory right of withdrawal. In the following, we will inform you about the scope and form of this right of withdrawal.

Note: Please note that we have drawn up the following revocation instruction according to the sample text of the legislator.

Cancellation policy

Right of withdrawal

(1) You have the right to revoke this contract within 14 days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or, in the case of a contract for the delivery of goods in several partial shipments or pieces, on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece.

(2) In order to exercise your right of revocation, you must send us

studio bumbuli, owned by Marion Wenzel, Schönhauser Allee 170, 10435 Berlin

Phone: +(49) 176 34362240

inform us by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

(3) Model revocation form

- To studio bumbuli, owner Marion Wenzel, Schönhauser Allee 170, 10435 Berlin, phone: +(49) 176 34362240, e-mail:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)-Ordered on (*)/received on (*)-Name of consumer(s)-Address of consumer(s)-Signature of consumer(s) (only in case of notification on paper)-Date_______________

(*) Delete as applicable.

(4) Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for the additional costs resulting from your choosing a different method of delivery from the cheapest standard delivery we offer), immediately and no later than fourteen days from the date on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day you inform us of the revocation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You will only be liable for any loss of value of the Goods if such loss of value is due to handling of the Goods which is not necessary to examine the nature, properties and performance of the Goods.

End of the revocation instruction

§6 Return costs when exercising the right of withdrawal

You have to bear the costs of the return shipment when exercising your right of revocation.

§7 Prices

All prices are in Euro and include the legal value added tax. Postage and shipping costs are added according to the following list under § 8.

§8 Shipping costs (domestic and foreign)

Here you can find all information about the return costs and postage and shipping costs for deliveries:

§9 Terms of payment

Payment of the purchase price is due immediately upon conclusion of the contract. If the due date of payment on the invoice is determined according to the calendar, you are already in default by missing the deadline. In the event of default, we shall be entitled to charge interest for the year at a rate of 5 percentage points above the respective base interest rate. In the case of legal transactions in which a consumer is not involved, we reserve the right to charge interest on claims for payment in the event of default at a rate of nine percentage points above the base rate. We reserve the right to prove and assert a higher damage caused by default, § 288 para. 3, 4 BGB. 

We provide the following payment options: 

a) Payment in advance: When paying in advance, you must transfer the invoice amount to our account within 7 days after completing the order. In case of payment in advance, the stated delivery times apply from receipt of the money on our account. If the amount is not received on our account within 7 days, we can withdraw from the contract. 

b) Payment by PayPal: You pay the invoice amount via the online provider Paypal. You must register with PayPal or be registered there, legitimise yourself with your access data and confirm the payment instruction to us (exception: guest access). You will receive further instructions during the ordering process. After the amount has been credited to our account, the goods will be shipped.

c) Credit Card

d) Direct Debit 

All payments are to be made without deduction to studio bumbuli, Inh. Marion Wenzel. A payment is only deemed to have been made when we can freely dispose of the amount. 

Offsetting is excluded unless the offsetting claim is undisputed or legally established or recognised by us in writing. You may only exercise a right of retention insofar as the claims result from the same contractual relationship. Exclusions do not apply if it is a counterclaim arising from a claim in kind entitling you to refuse performance or if rights are asserted due to a defect.

§10 Warranty & Liability

The warranty is based on the statutory provisions. In case of complaints, we ask for proof of the date of purchase by means of an invoice and sending the item complained about together with a copy of the invoice to studio bumbuli, Inh. Marion Wenzel, Schönhauser Allee 170, 10435 Berlin. Normal wear and tear of the goods do not constitute a warranty claim.

You have the right of supplementary performance as well as the right to withdraw from the contract or to reduce the purchase price to the extent provided for by law. In case of supplementary performance we can choose between free removal of defects or replacement (after performance). If the supplementary performance fails, you have the right to reduce the purchase price or to withdraw from the contract according to the law. We are authorized to make two attempts to rectify the defect. If one type of supplementary performance is only possible with disproportionate costs, your claim is limited to the other type of supplementary performance.

We do not accept any liability for damage and defects resulting from improper use, operation and storage, negligent or incorrect care and maintenance, overuse or improper repair by an unauthorised service partner.

Minor deviations in colour, design and form do not constitute a defect, provided that the quality and price of the delivered goods correspond to the ordered goods.

Any further claims, in particular for consequential damages, are excluded. This shall not apply in the case of intent, gross negligence or breach of material contractual obligations on our part, nor in the case of injury to life, body or health. Your legal right to withdraw from the contract remains unaffected. Essential contractual obligations are those whose fulfilment is essential for the proper execution of the contract and on whose compliance you regularly trust and may trust.

The risk of accidental loss and accidental deterioration of the goods in the case of mail-order purchases is transferred to you or a recipient selected by you upon delivery of the goods. If you are not a consumer, i.e. if you have not purchased the goods exclusively for private use, the risk of accidental loss and accidental deterioration of the goods shall pass to you upon handover of the goods to the shipping person.

We exclude our liability for slightly negligent breaches of duty, provided that these do not concern duties essential to the contract, damages from injury to life, body or health or guarantees or claims under the Product Liability Act are affected. The same applies to breaches of duty by our vicarious agents. In the case of damages caused in any other way, we shall be liable for intent and gross negligence, including that of our vicarious agents, in accordance with the statutory provisions. The same applies to damages caused by negligence resulting from injury to life, body or health. In the case of negligently caused material and financial damages, we and our vicarious agents shall only be liable in the event of a breach of an essential contractual obligation, but the amount of liability shall be limited to the damages foreseeable and typical for the contract at the time of conclusion of the contract. Essential contractual obligations are those whose fulfilment characterises the contract and on which the customer may rely.

§11 Maintenance

Please follow the washing instructions which you will find on the labels of the articles. If care instructions are not followed correctly, if changes are made to the products or if care materials are used which we have advised against using, or which we have expressly declared to be incompatible with the items or which do not meet at least average quality standards, there is no warranty.

§12 Reservation of title

The delivered goods remain our property until full payment has been made.

§13 Data storage

We adhere strictly to data protection. You agree to the storage, processing and use of the personal data transmitted to us through your order in accordance with the provisions of the German Federal Data Protection Act (BDSG) for processing your order. We store your order and address data for use within the scope of order processing (also by transmission to the order processing partners or shipping partners used), for possible warranty cases and for product recommendations to customers in accordance with the content of our data protection declaration and the applicable laws on data protection.

In addition, the use of your data is subject to the regulations of our privacy policy, which you can also view on our homepage.

§14 Right of objection according to the Federal Data Protection Act (BDSG)

As a person affected, you have a right of objection according to the BDSG regarding the use or transmission of your data for advertising purposes (blocking indicator), if you have given us your explicit consent beforehand.

In addition, there is a right to information and, under certain conditions, a right to correction, blocking and deletion of your data stored in one of our files. Further information or explanations on data protection can be obtained from the company data protection officer of studio bumbuli, owner Marion Wenzel, Schönhauser Allee 170, 10435 Berlin, whom you can contact by e-mail at Please contact the data protection officer if you wish to exercise your right of objection under the BDSG.

§15 Applicable law

All disputes arising out of or in connection with this agreement shall be governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods.

The standards of the German Civil Code (BGB) and the Introductory Act to the German Civil Code (EGBGB) mentioned here and applicable to the contract can be found for you on the Internet at and

The place of jurisdiction for all claims arising from or based on this business relationship, including those arising from bills of exchange and cheques, is Berlin, provided you are a merchant within the meaning of commercial law, i.e. not a consumer. In this case, we are also entitled to take legal action at the court having jurisdiction for your registered office.

§16 Final provision

The contract remains binding in its remaining parts even if individual conditions are ineffective. Should a provision be invalid in whole or in part, the contracting parties shall immediately endeavour to achieve the economic success intended by the invalid provision in another, legally permissible manner.

§17 Supplier Information

studio bumbuli, proprietor Marion Wenzel, Schönhauser Allee 170, 10435 Berlin

(49) 176 34362240

E-Mail [hello(at)]

Status: 25 May 2020

studio bumbuli, owner Marion Wenzel.

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
The European commission provides a platform for online dispute resolution (OS) which is accessible at We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.


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